Roundtrip - Notice history

EasyRoutes experiencing degraded performance

EasyRoutes - Degraded performance

100% - uptime
Nov 2023 · 99.96%Dec · 100.0%Jan 2024 · 99.99%

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Nov 2023
Dec 2023
Jan 2024
100% - uptime

Shopify → Shopify Admin - Operational

Shopify → Shopify API & Mobile - Operational

100% - uptime

Twilio → SMS Messaging - Operational

Operational

Google Cloud SQL - Operational

Google Cloud Storage - Operational

Google Compute Engine - Operational

Third Party: Mapbox → Maps → GL JS - Operational

Third Party: Mapbox → Maps → API - Operational

Notice history

Jan 2024

EasyRoutes: Temporary slow performance
  • Resolved
    Resolved

    Issue has been resolved. System back to normal.

  • Investigating
    Investigating

    We are currently undergoing some routine maintenance. Some stores may see some temporarily slower performance. We expect this to resolve within the hour.

EasyRoutes: all services operational during a temporary "Unsupported" message in the Shopify App and Sales Channels tab
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We have received reports that our app is temporarily displaying a message that it is not supported on the Shopify apps and sales channels tab for some merchants. All services are working properly, and we are working to resolve and remove this notice. In the meantime, you can press the "Open App" button on the top right to continue to EasyRoutes. We apologize for any inconvenience caused by the notice.

EasyRoutes: temporarily unavailable for some customers
  • Resolved
    Resolved

    This incident has been resolved.

    Please refresh EasyRoutes to resume normal operation.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

    Update 5:50 PM ET: the root cause has been identified and a fix is rolling out now

  • Investigating
    Investigating

    We are currently investigating this incident and will provide updates as we can.

Dec 2023

EasyRoutes: intermittent issues with route creation for a small percentage of merchants
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    Identified

    We have some reports that some merchants are having intermittent errors with route creation. We have identified an issue and we are working on a fix.

Issues dispatching some routes
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    ​We're investigating an issue where some routes will not dispatch without using the "Re-sync order data on dispatch" option.

Shopify Admin and API reporting issues for some merchants
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    We are noticing that the Shopify admin and API may be returning intermittent errors for some merchants.

EasyRoutes: Shopify Admin and API reporting issues
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are noticing that the Shopify admin and API may not be currently accessible for certain merchants.

    This is currently not reported on https://www.shopifystatus.com yet. Our team is looking further into this.

Nov 2023

EasyRoutes: Issue with cloud provider
  • Resolved
    Resolved

    Issue has been resolved. System back to normal.

  • Investigating
    Investigating

    We are currently experiencing an issue with our cloud provider.

EasyRoutes: Issue with cloud provider
  • Resolved
    Resolved

    Issue has been resolved. System back to normal.

  • Investigating
    Investigating

    We are currently experiencing an issue with our cloud provider.

Login issues reported by some users in Australia
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

EasyRoutes: Issue with cloud provider
  • Resolved
    Resolved

    Issue has been resolved. System back to normal.

  • Investigating
    Investigating

    We are currently experiencing an issue with our cloud provider.

Nov 2023 to Jan 2024

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Some issues affecting a small percentage of stores may not be reflected here.