EasyRoutes - Operational
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Supertime/TipGenius
This incident has been resolved.
We are currently experiencing an issue with our cloud provider.
A handful of stores are experiencing some issues with geocoding some addresses.
Shopify reports the issue as resolved.
We're monitoring Shopify's status page for updates.
The issue has been resolved.
We are currently investigating this incident. We're seeing slightly elevated failure rates when fulfilling orders with the Shopify API for some merchants.
We have resolved this issue.
We have identified that a handful merchants are not able to auto-fulfill their tip items on TipGenius
We just resolved the issue!
We are currently experiencing an issue with authentication for certain stores. Refreshing EasyRoutes should resolve this issue.
The issue is now resolved.
Shopify is currently reporting a handful of stores are unavailable, which may affect EasyRoutes functionality relating to order fulfillments and stop attachments.
This issue is resolved on EasyRoutes Delivery Driver version 1.0.17 for iOS and Android. Please download the latest update if you were experiencing this issue with 1.0.16.
Note on the new Delivery Driver App (version 1.0.16): we have identified an issue where certain new drivers may experience a loading issue when trying to sign up. The team has worked on a fix and this will be resolved in version 1.0.17 for iOS and Android.
Jan 2023 to Mar 2023
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