Roundtrip - Notice history

Twilio → SMS Messaging experiencing degraded performance

EasyRoutes - Operational

100% - uptime
Jun 2023 · 99.97%Jul · 100.0%Aug · 100.0%

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Jun 2023
Jul 2023
Aug 2023
100% - uptime

Shopify → Shopify Admin - Operational

Shopify → Shopify API & Mobile - Operational

100% - uptime

Twilio → SMS Messaging - Degraded performance

Operational

Google Cloud SQL - Operational

Google Cloud Storage - Operational

Google Compute Engine - Operational

Third Party: Mapbox → Maps → GL JS - Operational

Third Party: Mapbox → Maps → API - Operational

Notice history

Aug 2023

EasyRoutes: Issue with cloud provider
  • Resolved
    Resolved

    Issue has been resolved. System back to normal.

  • Investigating
    Investigating

    We are currently experiencing an issue with our cloud provider.

EasyRoutes: Issue with cloud provider
  • Resolved
    Resolved

    Issue has been resolved. System back to normal.

  • Investigating
    Investigating

    We are currently experiencing an issue with our cloud provider.

EasyRoutes: Issue with cloud provider
  • Resolved
    Resolved

    Issue has been resolved. System back to normal.

  • Investigating
    Investigating

    We are currently experiencing an issue with our cloud provider.

Jul 2023

Regularly scheduled database maintenance
  • Resolved
    Resolved

    Maintenance is complete. System back to normal.

  • Investigating
    Investigating

    We are performing regularly scheduled maintenance. Some application performance may be slightly degraded during this time. We expect it to last 20 minutes.

EasyRoutes: Issue with cloud provider
  • Resolved
    Resolved

    Issue has been resolved. System back to normal.

  • Investigating
    Investigating

    We are currently experiencing an issue with our cloud provider.

Jun 2023

EasyRoutes: Issue with cloud provider
  • Resolved
    Resolved

    Issue has been resolved. System back to normal.

  • Investigating
    Investigating

    We are currently experiencing an issue with our cloud provider.

EasyRoutes: Issue with cloud provider
  • Resolved
    Resolved

    Issue has been resolved. System back to normal.

  • Investigating
    Investigating

    We are currently experiencing an issue with our cloud provider.

EasyRoutes: Issue with cloud provider
  • Resolved
    Resolved

    Issue has been resolved. System back to normal.

  • Investigating
    Investigating

    We are currently experiencing an issue with our cloud provider.

EasyRoutes: Issue with cloud provider
  • Resolved
    Resolved

    Issue has been resolved. System back to normal.

  • Investigating
    Investigating

    We are currently experiencing an issue with our cloud provider.

Supertime: Shopify API timeouts experienced when tagging a small percentage of orders
  • Resolved
    Resolved

    Issue has been resolved. System back to normal.

  • Investigating
    Investigating

    We are experiencing issues for some merchants where a handful of orders are not tagged due to intermittent timeouts experienced with the Shopify API.

    These orders will still have all collected information under "Additional Details" although, they may only have the "Supertime" tag.

Jun 2023 to Aug 2023

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Some issues affecting a small percentage of stores may not be reflected here.