Roundtrip - Notice history

Twilio → SMS Messaging experiencing degraded performance

EasyRoutes - Operational

100% - uptime
Sep 2022 · 100.0%Oct · 99.97%Nov · 99.99%

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Sep 2022
Oct 2022
Nov 2022
100% - uptime

Shopify → Shopify Admin - Operational

Shopify → Shopify API & Mobile - Operational

100% - uptime

Twilio → SMS Messaging - Degraded performance

Operational

Google Cloud SQL - Operational

Google Cloud Storage - Operational

Google Compute Engine - Operational

Third Party: Mapbox → Maps → GL JS - Operational

Third Party: Mapbox → Maps → API - Operational

Notice history

Nov 2022

EasyRoutes: Issue with cloud provider
  • Resolved
    Resolved

    Issue has been resolved. Service back to normal.

  • Investigating
    Investigating

    We are currently experiencing an issue with our cloud provider.

EasyRoutes: Increase in Unauthenticated Errors
  • Resolved
    Resolved

    Issue has been resolved. System back to normal.

  • Monitoring
    Monitoring

    Some users may have experienced a temporary increase in Unauthenticated Errors. The issue has since been resolved but we are continuing to montior for the time being.

    If you are still seeing it please try reloading the application and/or clear your browser cache.

  • Investigating
    Investigating

    We are currently experiencing an issue with our cloud provider.

EasyRoutes: Increase in Unauthenticated Errors
  • Resolved
    Resolved

    Issue has been resolved. System back to normal.

  • Monitoring
    Monitoring

    Some users may have experienced a temporary increase in Unauthenticated Errors. The issue has since been resolved but we are continuing to montior for the time being.

    If you are still seeing it please try reloading the application and/or clear your browser cache.

  • Investigating
    Investigating

    We are currently investigating this incident.

EasyRoutes: Issue with cloud provider
  • Resolved
    Resolved

    Issue has been resolved. System back to normal.

  • Investigating
    Investigating

    We are currently experiencing an issue with our cloud provider.

EasyRoutes: Issue with cloud provider
  • Resolved
    Resolved

    Issue has been resolved. System back to normal.

  • Investigating
    Investigating

    We are currently experiencing an issue with our cloud provider.

Oct 2022

EasyRoutes: Shopify Unavailable for some stores
  • Resolved
    Resolved

    Issue has been resolved. System back to normal.

  • Investigating
    Investigating

    Shopify is currently reporting a handful of stores are unavailable, which may affect EasyRoutes functionality relating to order fulfillments and stop attachments.

EasyRoutes: Issue accessing EasyRoutes with free trials
  • Resolved
    Resolved

    Issue has been resolved. System back to normal.

  • Investigating
    Investigating

    A small amount of our free trial customers are experiencing trouble accessing EasyRoutes.

Sep 2022

EasyRoutes: Issue with Shopify API
  • Resolved
    Resolved

    Issue has been resolved. System back to normal.

  • Investigating
    Investigating

    We are currently experiencing an issue with Shopify due to some stores being unavailable.

Supertime: Issue with cloud provider
  • Resolved
    Resolved

    Issue has been resolved. System back to normal.

  • Investigating
    Investigating

    We are currently experiencing an issue with our cloud provider.

EasyRoutes: Issue with Shopify API
  • Resolved
    Resolved

    Issue has been resolved. System back to normal.

  • Investigating
    Investigating

    We are currently experiencing an issue with retrieving orders via the Shopify API.

EasyRoutes: Issue with Shopify API
  • Resolved
    Resolved

    Issue has been resolved. System back to normal.

  • Investigating
    Investigating

    We are currently experiencing an issue with the Shopify API for retrieving orders.

Sep 2022 to Nov 2022

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Some issues affecting a small percentage of stores may not be reflected here.