EasyRoutes - Operational
EasyRoutes
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Third Party: Mapbox → Maps → API - Operational
Third Party: Mapbox → Maps → API
Supertime/TipGenius
This issue has since been resolved. We are currently monitoring the situation further.
We identified an issue that started at 9:00am EST where users may have experienced connection and timeout issues on authenticating with EasyRoutes on Shopify. A networking layer issue with our cloud provider was the cause of these timeouts.
We have fixed an issue with our cloud hosting provider that caused intermittent performance issues and delayed response times in short durations when accessing our apps for some users and we are continuing to monitor this issue.
We are monitoring an issue from earlier today with our cloud hosting provider that caused intermittent performance issues and led to delayed response times and timeouts when accessing our services for some users.
We have resolved an issue with our cloud provider causing users to not be able to access EasyRoutes. We are continuing to monitor this issue.
We have identified an issue with our cloud provider causing users to not be able to access EasyRoutes. We are continuing to work on a fix for this incident.
Apr 2021 to Jun 2021
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