Roundtrip - Notice history

All systems operational

EasyRoutes - Operational

100% - uptime
Nov 2022 · 99.99%Dec · 100.0%Jan 2023 · 100.0%

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Nov 2022
Dec 2022
Jan 2023
100% - uptime

Shopify → Shopify Admin - Operational

Shopify → Shopify API & Mobile - Operational

100% - uptime

Twilio → SMS Messaging - Degraded performance

Operational

Google Cloud SQL - Operational

Google Cloud Storage - Operational

Google Compute Engine - Operational

Third Party: Mapbox → Maps → GL JS - Operational

Third Party: Mapbox → Maps → API - Operational

Notice history

Jan 2023

EasyRoutes: Issue with cloud provider
  • Resolved
    Resolved

    We just resolved the issue!

  • Identified
    Identified

    We are currently experiencing an issue with authentication for certain stores. Refreshing EasyRoutes should resolve this issue.

EasyRoutes: Shopify Unavailable for some stores
  • Resolved
    Resolved

    The issue is now resolved.

  • Investigating
    Investigating

    Shopify is currently reporting a handful of stores are unavailable, which may affect EasyRoutes functionality relating to order fulfillments and stop attachments.

Delivery Driver App - Sign up issues on 1.0.16, resolved in 1.0.17
  • Resolved
    Resolved

    This issue is resolved on EasyRoutes Delivery Driver version 1.0.17 for iOS and Android. Please download the latest update if you were experiencing this issue with 1.0.16.

  • Identified
    Identified

    Note on the new Delivery Driver App (version 1.0.16): we have identified an issue where certain new drivers may experience a loading issue when trying to sign up. The team has worked on a fix and this will be resolved in version 1.0.17 for iOS and Android.

Dec 2022

EasyRoutes: Issue with Shopify API
  • Resolved
    Resolved

    Issue has been resolved. System back to normal.

  • Investigating
    Investigating

    We are currently experiencing intermittent issues with retrieving orders for some merchants.

EasyRoutes: Issue with Shopify API
  • Resolved
    Resolved

    Issue has been resolved. System back to normal.

  • Investigating
    Investigating

    We are currently experiencing intermittent issues with Shopify API not retrieving orders for some stores.

EasyRoutes: Issue with Shopify API
  • Resolved
    Resolved

    Issue has been resolved. System back to normal.

  • Investigating
    Investigating

    We are currently experiencing intermittent issues with Shopify API not retrieving orders for some stores.

EasyRoutes: Issue with Shopify API
  • Resolved
    Resolved

    Issue has been resolved. System back to normal.

  • Investigating
    Investigating

    We are currently experiencing an issue with retrieving orders via the Shopify API for certain merchants.

EasyRoutes: Issue with Shopify API
  • Resolved
    Resolved

    Issue has been resolved. System back to normal.

  • Investigating
    Investigating

    We are currently experiencing intermittent issues with retrieving order fulfillments for certain stores.

Nov 2022

EasyRoutes: Issue with cloud provider
  • Resolved
    Resolved

    Issue has been resolved. Service back to normal.

  • Investigating
    Investigating

    We are currently experiencing an issue with our cloud provider.

EasyRoutes: Increase in Unauthenticated Errors
  • Resolved
    Resolved

    Issue has been resolved. System back to normal.

  • Monitoring
    Monitoring

    Some users may have experienced a temporary increase in Unauthenticated Errors. The issue has since been resolved but we are continuing to montior for the time being.

    If you are still seeing it please try reloading the application and/or clear your browser cache.

  • Investigating
    Investigating

    We are currently experiencing an issue with our cloud provider.

EasyRoutes: Increase in Unauthenticated Errors
  • Resolved
    Resolved

    Issue has been resolved. System back to normal.

  • Monitoring
    Monitoring

    Some users may have experienced a temporary increase in Unauthenticated Errors. The issue has since been resolved but we are continuing to montior for the time being.

    If you are still seeing it please try reloading the application and/or clear your browser cache.

  • Investigating
    Investigating

    We are currently investigating this incident.

EasyRoutes: Issue with cloud provider
  • Resolved
    Resolved

    Issue has been resolved. System back to normal.

  • Investigating
    Investigating

    We are currently experiencing an issue with our cloud provider.

EasyRoutes: Issue with cloud provider
  • Resolved
    Resolved

    Issue has been resolved. System back to normal.

  • Investigating
    Investigating

    We are currently experiencing an issue with our cloud provider.

Nov 2022 to Jan 2023

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Some issues affecting a small percentage of stores may not be reflected here.