Roundtrip - Notice history

All systems operational

EasyRoutes - Operational

100% - uptime
Sep 2023 · 100.0%Oct · 100.0%Nov · 99.96%

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Sep 2023
Oct 2023
Nov 2023
100% - uptime

Shopify → Shopify Admin - Operational

Shopify → Shopify API & Mobile - Operational

100% - uptime

Twilio → SMS Messaging - Degraded performance

Operational

Google Cloud SQL - Operational

Google Cloud Storage - Operational

Google Compute Engine - Operational

Third Party: Mapbox → Maps → GL JS - Operational

Third Party: Mapbox → Maps → API - Operational

Notice history

Nov 2023

EasyRoutes: Issue with cloud provider
  • Resolved
    Resolved

    Issue has been resolved. System back to normal.

  • Investigating
    Investigating

    We are currently experiencing an issue with our cloud provider.

EasyRoutes: Issue with cloud provider
  • Resolved
    Resolved

    Issue has been resolved. System back to normal.

  • Investigating
    Investigating

    We are currently experiencing an issue with our cloud provider.

Login issues reported by some users in Australia
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

EasyRoutes: Issue with cloud provider
  • Resolved
    Resolved

    Issue has been resolved. System back to normal.

  • Investigating
    Investigating

    We are currently experiencing an issue with our cloud provider.

Oct 2023

Routine System Maintenance
  • Completed
    October 15, 2023 at 1:00 PM
    Completed
    October 15, 2023 at 1:00 PM

    Maintenance has completed successfully

  • In progress
    October 15, 2023 at 12:00 PM
    In progress
    October 15, 2023 at 12:00 PM

    Maintenance is now in progress

  • Planned
    October 15, 2023 at 12:00 PM
    Planned
    October 15, 2023 at 12:00 PM

    We are planning routine system maintenance during that time. Our apps will remain online and functional although you may experience slight delays for certain operations.

EasyRoutes: Issue with cloud provider
  • Resolved
    Resolved

    Issue has been resolved. System back to normal.

  • Investigating
    Investigating

    We are currently experiencing an issue with our cloud provider.

Sep 2023

App Update Required: Earlier versions of EasyRoutes Delivery Driver may experience authentication issues
  • Completed
    October 03, 2023 at 4:06 PM
    Completed
    October 03, 2023 at 4:06 PM

    Our authentication platform has been upgraded. Update to the latest version of EasyRoutes Delivery Driver if you are experiencing an authentication issue on an older version of the driver app.

    Refer to Where can I download the EasyRoutes Delivery Driver app? as well as Troubleshooting sign in issues for details on how to upgrade and verify that your drivers are able to sign in.

  • In progress
    September 29, 2023 at 4:00 PM
    In progress
    September 29, 2023 at 4:00 PM

    We are in the process of improving our authentication platform increase end-to-end security and limit potential fraud and abuse of our systems. As such we now require all EasyRoutes Delivery Driver users to upgrade to version 1.0.28 or later.

    Refer to Where can I download the EasyRoutes Delivery Driver app? as well as Troubleshooting sign in issues for details on how to upgrade and verify that your drivers are able to sign in.

Sep 2023 to Nov 2023

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Some issues affecting a small percentage of stores may not be reflected here.