EasyRoutes - Operational
EasyRoutes
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Shopify
Shopify → Shopify Admin - Operational
Shopify → Shopify Admin
Shopify → Shopify API & Mobile - Operational
Shopify → Shopify API & Mobile
SMS Messaging
Twilio → SMS Messaging - Operational
Twilio → SMS Messaging
Cloud services
Google Cloud SQL - Operational
Google Cloud SQL
Google Cloud Storage - Operational
Google Cloud Storage
Google Compute Engine - Operational
Google Compute Engine
Third Party: Mapbox → Maps → GL JS - Operational
Third Party: Mapbox → Maps → GL JS
Third Party: Mapbox → Maps → API - Operational
Third Party: Mapbox → Maps → API
Supertime/TipGenius
This incident has been resolved.
We implemented a fix and are currently monitoring the result.
We have some reports that some merchants are having intermittent errors with route creation. We have identified an issue and we are working on a fix.
We're investigating an issue where some routes will not dispatch without using the "Re-sync order data on dispatch" option.
We are noticing that the Shopify admin and API may be returning intermittent errors for some merchants.
We are noticing that the Shopify admin and API may not be currently accessible for certain merchants.
This is currently not reported on https://www.shopifystatus.com yet. Our team is looking further into this.
Issue has been resolved. System back to normal.
We are currently experiencing an issue with our cloud provider.
We are continuing to work on a fix for this incident.
Maintenance has completed successfully
Maintenance is now in progress
We are planning routine system maintenance during that time. Our apps will remain online and functional although you may experience slight delays for certain operations.
Oct 2023 to Dec 2023
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