Roundtrip - Notice history

All systems operational

EasyRoutes - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 99.99%

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Jul 2024
Aug 2024
Sep 2024
100% - uptime

Shopify → Shopify Admin - Operational

Shopify → Shopify API & Mobile - Operational

100% - uptime

Twilio → SMS Messaging - Operational

Operational

Google Cloud SQL - Operational

Google Cloud Storage - Operational

Google Compute Engine - Operational

Third Party: Mapbox → Maps → GL JS - Operational

Third Party: Mapbox → Maps → API - Operational

Notice history

Sep 2024

EasyRoutes: intermittent issue with authentication provider
  • Resolved
    Resolved
    Issue has been resolved. System back to normal.
  • Investigating
    Investigating

    We are currently experiencing a temporary issue with our authentication provider where a subset of merchants may experience intermittent issues with loading EasyRoutes.

Temporary issue performing some operations
  • Resolved
    Resolved
    Issue has been resolved. System back to normal.
  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result. User may experience some temporary unavailability in the meantime.

Aug 2024

Subset of tracking links do not open from notifications
  • Resolved
    Resolved

    This incident has been resolved.

    Some of the email notifications sent using EasyRoutes' customizable email notifications used a domain that did not have SSL configured correctly.

    SSL has now been properly configured so existing email links should work although it may take up to 72 hours for the SSL configuration to propagate. Using a different browser, clearing browser cache, and restarting your browser may help.

    All email notifications being currently sent are unaffected by this issue.

  • Identified
    Identified

    A subset of tracking links sent on notifications since August 27th are not loading for customers. We are continuing to work on a fix for this incident.

    In the meantime, affected customers can access their tracking pages directly by entering their EasyRoutes tracking number from their notifications at https://roundtrip.ai/tracking/

EasyRoutes: Route optimization quality
  • Resolved
    Resolved

    Issue has been resolved.

  • Investigating
    Investigating

    We are currently experiencing an issue where some customers may get inconsistent results when optimizing routes.

Jul 2024

No notices reported this month

Jul 2024 to Sep 2024

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Some issues affecting a small percentage of stores may not be reflected here.