Roundtrip - Notice history

EasyRoutes experiencing degraded performance

EasyRoutes - Degraded performance

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 99.99%

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Jul 2024
Aug 2024
Sep 2024
100% - uptime

Shopify → Shopify Admin - Operational

Shopify → Shopify API & Mobile - Operational

100% - uptime

Twilio → SMS Messaging - Operational

Operational

Google Cloud SQL - Operational

Google Cloud Storage - Operational

Google Compute Engine - Operational

Third Party: Mapbox → Maps → GL JS - Operational

Third Party: Mapbox → Maps → API - Operational

Notice history

Sep 2025

EasyRoutes Delivery Driver: issues with e-signature on some iOS devices identified on version 1.0.75
  • Monitoring
    Monitoring

    We implemented a fix for this issue that will be available on version 1.0.78, this is currently waiting on App Store review and approval. Affected users will be able to use this functionality once they are able to upgrade to this version.

  • Identified
    Identified

    We have identified an issue where a subset of iOS devices have issues with collecting e-signatures on EasyRoutes Delivery driver. Our team is working on a fix on an upcoming iOS release.

Scheduled maintenance on September 14th
  • Completed
    September 14, 2025 at 12:30 PM
    Completed
    September 14, 2025 at 12:30 PM
    Maintenance has completed successfully
  • In progress
    September 14, 2025 at 12:00 PM
    In progress
    September 14, 2025 at 12:00 PM
    Maintenance is now in progress
  • Planned
    September 14, 2025 at 12:00 PM
    Planned
    September 14, 2025 at 12:00 PM
    We are planning for a scheduled maintenance during that time.
EasyRoutes: Issue with cloud provider
  • Resolved
    Resolved
    Issue has been resolved. System back to normal.
  • Update
    Update
    We implemented a fix and are currently monitoring the result.
  • Update
    Update
    Implementing a change to fix the underlying high database load issue.
  • Monitoring
    Monitoring
    Connections are stabilizing following our earlier mitigations. We continue to monitor performance closely.
  • Identified
    Identified
    We’ve identified high database load as the cause of ongoing connection issues. Our team is actively working on fixes and rolling out mitigations to reduce impact. Customers may continue to experience intermittent connection problems while these changes take effect.
  • Investigating
    Investigating
    We are currently experiencing an issue with our cloud provider.

Aug 2025

EasyRoutes: customers are reporting issues with loading our application
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We have identified an issue with the latest release of EasyRoutes and are working on a fix for this incident. This should be resolved in the next few minutes. The driver app remains operational.
  • Investigating
    Investigating
    We are currently investigating this incident.
Experiencing a temporary delay in processing EasyRoutes API Webhooks
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We implemented a fix to start clearing this backlog and are currently monitoring the result.

  • Identified
    Identified
    We have detected a delay in processing webhooks. This affects a subset of merchants.

Jul 2025

No notices reported this month

Jul 2025 to Sep 2025

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Some issues affecting a small percentage of stores may not be reflected here.