Roundtrip - Notice history

All systems operational

EasyRoutes - Operational

100% - uptime
Oct 2023 · 100.0%Nov · 99.96%Dec · 100.0%

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Oct 2023
Nov 2023
Dec 2023
100% - uptime

Shopify → Shopify Admin - Operational

Shopify → Shopify API & Mobile - Operational

100% - uptime

Twilio → SMS Messaging - Degraded performance

Cloud services

Operational

Google Cloud SQL - Operational

Google Cloud Storage - Operational

Google Compute Engine - Operational

Third Party: Mapbox → Maps → GL JS - Operational

Third Party: Mapbox → Maps → API - Operational

Notice history

Dec 2023

EasyRoutes: intermittent issues with route creation for a small percentage of merchants
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    Identified

    We have some reports that some merchants are having intermittent errors with route creation. We have identified an issue and we are working on a fix.

Issues dispatching some routes
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    ​We're investigating an issue where some routes will not dispatch without using the "Re-sync order data on dispatch" option.

Shopify Admin and API reporting issues for some merchants
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    We are noticing that the Shopify admin and API may be returning intermittent errors for some merchants.

EasyRoutes: Shopify Admin and API reporting issues
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are noticing that the Shopify admin and API may not be currently accessible for certain merchants.

    This is currently not reported on https://www.shopifystatus.com yet. Our team is looking further into this.

Nov 2023

EasyRoutes: Issue with cloud provider
  • Resolved
    Resolved

    Issue has been resolved. System back to normal.

  • Investigating
    Investigating

    We are currently experiencing an issue with our cloud provider.

EasyRoutes: Issue with cloud provider
  • Resolved
    Resolved

    Issue has been resolved. System back to normal.

  • Investigating
    Investigating

    We are currently experiencing an issue with our cloud provider.

Login issues reported by some users in Australia
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

EasyRoutes: Issue with cloud provider
  • Resolved
    Resolved

    Issue has been resolved. System back to normal.

  • Investigating
    Investigating

    We are currently experiencing an issue with our cloud provider.

Oct 2023

Routine System Maintenance
  • Completed
    October 15, 2023 at 1:00 PM
    Completed
    October 15, 2023 at 1:00 PM

    Maintenance has completed successfully

  • In progress
    October 15, 2023 at 12:00 PM
    In progress
    October 15, 2023 at 12:00 PM

    Maintenance is now in progress

  • Planned
    October 15, 2023 at 12:00 PM
    Planned
    October 15, 2023 at 12:00 PM

    We are planning routine system maintenance during that time. Our apps will remain online and functional although you may experience slight delays for certain operations.

EasyRoutes: Issue with cloud provider
  • Resolved
    Resolved

    Issue has been resolved. System back to normal.

  • Investigating
    Investigating

    We are currently experiencing an issue with our cloud provider.

Oct 2023 to Dec 2023

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Some issues affecting a small percentage of stores may not be reflected here.