Roundtrip - Notice history

All systems operational

EasyRoutes - Operational

100% - uptime
May 2023 · 100.0%Jun · 99.97%Jul · 100.0%

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May 2023
Jun 2023
Jul 2023
100% - uptime

Shopify → Shopify Admin - Operational

Shopify → Shopify API & Mobile - Operational

100% - uptime

Twilio → SMS Messaging - Degraded performance

Operational

Google Cloud SQL - Operational

Google Cloud Storage - Operational

Google Compute Engine - Operational

Third Party: Mapbox → Maps → GL JS - Operational

Third Party: Mapbox → Maps → API - Operational

Notice history

Jul 2023

Regularly scheduled database maintenance
  • Resolved
    Resolved

    Maintenance is complete. System back to normal.

  • Investigating
    Investigating

    We are performing regularly scheduled maintenance. Some application performance may be slightly degraded during this time. We expect it to last 20 minutes.

EasyRoutes: Issue with cloud provider
  • Resolved
    Resolved

    Issue has been resolved. System back to normal.

  • Investigating
    Investigating

    We are currently experiencing an issue with our cloud provider.

Jun 2023

EasyRoutes: Issue with cloud provider
  • Resolved
    Resolved

    Issue has been resolved. System back to normal.

  • Investigating
    Investigating

    We are currently experiencing an issue with our cloud provider.

EasyRoutes: Issue with cloud provider
  • Resolved
    Resolved

    Issue has been resolved. System back to normal.

  • Investigating
    Investigating

    We are currently experiencing an issue with our cloud provider.

EasyRoutes: Issue with cloud provider
  • Resolved
    Resolved

    Issue has been resolved. System back to normal.

  • Investigating
    Investigating

    We are currently experiencing an issue with our cloud provider.

EasyRoutes: Issue with cloud provider
  • Resolved
    Resolved

    Issue has been resolved. System back to normal.

  • Investigating
    Investigating

    We are currently experiencing an issue with our cloud provider.

Supertime: Shopify API timeouts experienced when tagging a small percentage of orders
  • Resolved
    Resolved

    Issue has been resolved. System back to normal.

  • Investigating
    Investigating

    We are experiencing issues for some merchants where a handful of orders are not tagged due to intermittent timeouts experienced with the Shopify API.

    These orders will still have all collected information under "Additional Details" although, they may only have the "Supertime" tag.

May 2023

Supertime: Shopify API timeouts experienced when tagging a small percentage of orders
  • Resolved
    Resolved

    This incident is closed.

  • Monitoring
    Monitoring

    We have been monitoring the situation and we are no longer experiencing this issue.

  • Investigating
    Investigating

    We are experiencing issues for some merchants where a handful of orders are not tagged due to intermittent timeouts experienced with the Shopify API.

    These orders will still have all collected information under "Additional Details" although, they may only have the "Supertime" tag.

EasyRoutes: Issue with cloud provider
  • Resolved
    Resolved

    Issue has been resolved. System back to normal.

  • Investigating
    Investigating

    We are currently experiencing an issue with our cloud provider.

EasyRoutes: Issue with cloud provider
  • Resolved
    Resolved

    Issue has been resolved. System back to normal.

  • Investigating
    Investigating

    We are currently experiencing an issue with our cloud provider.

EasyRoutes: Shopify API experiencing intermittent issues
  • Resolved
    Resolved

    Issue has been resolved. System back to normal.

  • Monitoring
    Monitoring

    This issue appears to have been resolved and we are currently monitoring the result.

  • Identified
    Identified

    We are currently experiencing an issue where certain merchants may have intermittent issues with the Shopify API, with a higher rate of timeouts and retries than expected.

EasyRoutes: SMS delivery issues in a subset of Destinations in UK Sub-Regions
  • Resolved
    Resolved

    Issue has been resolved. System back to normal.

  • Update
    Update

    We've updated share route actions to share even if drivers are not notified successfully. Drivers will see shared routes in their list of shared routes in the mobile app whether they receive a notification or not.

    Our SMS provider has posted an issue detailing issues for a subset of UK phone: https://status.twilio.com/incidents/qtwszjt0jvd7

  • Monitoring
    Monitoring

    Errors related to dispatching have now been resolved. We are currently still monitoring an issue with our messaging provider related to UK SMS notifications.

  • Identified
    Identified

    We are currently experiencing intermittent SMS notification delivery issues in the UK due to an temporary issue with our messaging provider.

    UK stores may experience a temporary issue with dispatching routes. This issue has been identified and we are working on a fix.

May 2023 to Jul 2023

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Some issues affecting a small percentage of stores may not be reflected here.