EasyRoutes - Operational
EasyRoutes
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Shopify
Shopify → Shopify Admin - Operational
Shopify → Shopify Admin
Shopify → Shopify API & Mobile - Operational
Shopify → Shopify API & Mobile
SMS Messaging
Twilio → SMS Messaging - Degraded performance
Twilio → SMS Messaging
Cloud services
Google Cloud SQL - Operational
Google Cloud SQL
Google Cloud Storage - Operational
Google Cloud Storage
Google Compute Engine - Operational
Google Compute Engine
Third Party: Mapbox → Maps → GL JS - Operational
Third Party: Mapbox → Maps → GL JS
Third Party: Mapbox → Maps → API - Operational
Third Party: Mapbox → Maps → API
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Supertime/TipGenius
Issue has been resolved. System back to normal.
We are currently experiencing a temporary issue with retrieving some orders from Shopify on certain stores.
Maintenance has completed successfully.
Maintenance is now in progress.
EasyRoutes will be undergoing scheduled maintenance. We expect the system to be temporarily unavailable for a few minutes.
We are currently experiencing an issue with our cloud provider.
Supertime is undergoing scheduled maintenance. It should be available in a few minutes.
No notices reported this month
This issue looks like it has been resolved by Shopify. We're monitoring the issue but we can confirm that our services are operating as expected.
Shopify is reporting a temporary issue where some stores are having intermittent access issues to their admin. They are working a resolution.
Users may be able to access your storefront through the Shopify mobile app, but experience timeouts with apps like EasyRoutes during this incident.
Our team has identified the issue and have deployed on a fix that resolves this issue.
We have identified a temporary issue with our most recent update where certain accounts are not able to access EasyRoutes. Our team has identified the issue and are working on a fix that should resolve this. Deliveries are unaffected.
May 2022 to Jul 2022
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