EasyRoutes
Shopify
Shopify → Shopify Admin
Shopify → Shopify API & Mobile
SMS Messaging
Twilio → SMS Messaging
Cloud services
Google Cloud SQL
Google Cloud Storage
Google Compute Engine
Third Party: Mapbox → Maps → GL JS
Third Party: Mapbox → Maps → API
Supertime/TipGenius
Feb 2024
Maintenance successfully completed.
EasyRoutes is fully operational with maps loading correctly. The team is continuing to monitor.
We are currently investigating reports of users being unable to load the Map within EasyRoutes.
Jan 2024
Issue has been resolved. System back to normal.
We are currently undergoing some routine maintenance. Some stores may see some temporarily slower performance. We expect this to resolve within the hour.
This incident has been resolved.
We have received reports that our app is temporarily displaying a message that it is not supported on the Shopify apps and sales channels tab for some merchants. All services are working properly, and we are working to resolve and remove this notice. In the meantime, you can press the "Open App" button on the top right to continue to EasyRoutes. We apologize for any inconvenience caused by the notice.
Please refresh EasyRoutes to resume normal operation.
We are continuing to work on a fix for this incident.
Update 5:50 PM ET: the root cause has been identified and a fix is rolling out now
We are currently investigating this incident and will provide updates as we can.
Dec 2023
We implemented a fix and are currently monitoring the result.
We have some reports that some merchants are having intermittent errors with route creation. We have identified an issue and we are working on a fix.
We're investigating an issue where some routes will not dispatch without using the "Re-sync order data on dispatch" option.
We are noticing that the Shopify admin and API may be returning intermittent errors for some merchants.
We are noticing that the Shopify admin and API may not be currently accessible for certain merchants.
This is currently not reported on https://www.shopifystatus.com yet. Our team is looking further into this.
Dec 2023 to Feb 2024
