EasyRoutes Delivery Driver: issues with e-signature on some iOS devices identified on version 1.0.75

Resolved

Degraded performance

Started 10 months agoSeptember 16, 2025Lasted 4 days7:00 PMSeptember 20, 20258:50 PMUTC

Affected

EasyRoutes

Updates

Resolved
September 20, 2025 at 8:50 PMUTC
Resolved
September 20, 2025 at 8:50 PMUTC
This incident has been resolved. EasyRoutes Delivery Driver version 1.0.78 is now available on iOS in the App Store. Updating to this version will resolve this issue.
Monitoring
September 17, 2025 at 9:50 PMUTC
Monitoring
September 17, 2025 at 9:50 PMUTC
We implemented a fix for this issue that will be available on version 1.0.78, this is currently waiting on App Store review and approval. Affected users will be able to use this functionality once they are able to upgrade to this version.
Identified
September 16, 2025 at 7:00 PMUTC
Identified
September 16, 2025 at 7:00 PMUTC
We have identified an issue where a subset of iOS devices have issues with collecting e-signatures on EasyRoutes Delivery driver. Our team is working on a fix on an upcoming iOS release.

EasyRoutes - EasyRoutes Delivery Driver: issues with e-signature on some iOS devices identified on version 1.0.75 – Incident details