Experiencing a temporary delay in processing EasyRoutes API Webhooks

Resolved

Degraded performance

Started about 1 year agoAugust 14, 2025Lasted 5 hours 55 minutesAugust 14, 20256:30 AM12:25 PMUTC

Affected

EasyRoutes

Updates

Resolved
August 14, 2025 at 12:25 PMUTC
Resolved
August 14, 2025 at 12:25 PMUTC
This incident has been resolved.
Monitoring
August 14, 2025 at 10:15 AMUTC
Monitoring
August 14, 2025 at 10:15 AMUTC
We implemented a fix to start clearing this backlog and are currently monitoring the result.
Identified
August 14, 2025 at 6:30 AMUTC
Identified
August 14, 2025 at 6:30 AMUTC
We have detected a delay in processing webhooks. This affects a subset of merchants.

EasyRoutes - Experiencing a temporary delay in processing EasyRoutes API Webhooks – Incident details