EasyRoutes: intermittent issues with route creation for a small percentage of merchants

Resolved

Degraded performance

Started almost 3 years agoDecember 22, 2023Lasted 1 hour 47 minutesDecember 22, 20231:002:47 AMUTC

Affected

EasyRoutes

Updates

Resolved
December 22, 2023 at 2:47 AMUTC
Resolved
December 22, 2023 at 2:47 AMUTC
This incident has been resolved.
Monitoring
December 22, 2023 at 2:36 AMUTC
Monitoring
December 22, 2023 at 2:36 AMUTC
We implemented a fix and are currently monitoring the result.
Identified
December 22, 2023 at 1:00 AMUTC
Identified
December 22, 2023 at 1:00 AMUTC
We have some reports that some merchants are having intermittent errors with route creation. We have identified an issue and we are working on a fix.

EasyRoutes - EasyRoutes: intermittent issues with route creation for a small percentage of merchants – Incident details