Roundtrip - Delivery Driver App Version 1.0.7 - Instances of Sign Outs Reported – Incident details

All systems operational

Delivery Driver App Version 1.0.7 - Instances of Sign Outs Reported

Resolved
Degraded performance
Started over 2 years agoLasted 3 days

Affected

EasyRoutes

Degraded performance from 4:19 PM to 4:19 PM

Updates
  • Resolved
    Resolved

    We have resolved the issue with our authentication provider where some users on iOS are signed out in some instances after a period of inactivity. iOS users on EasyRoutes Delivery Driver 1.0.7 should no longer experience the sign out issue listed below. We are continuing to monitor the situation.

  • Identified
    Identified

    Note on the new Delivery Driver App (version 1.0.7): we have identified an issue where certain iOS devices are signed out in some instances after a period of inactivity or extensive memory usage on device. This issue with our authentication provider will be resolved in a coming iOS app update. Returning to your application more frequently can reduce the frequency of occurrence for this issue. If this issue persists, you can temporarily uninstall the app and open the shared route link in your browser to use our EasyRoutes Delivery Driver for Web experience instead.