Connection Timeout Issues with our Cloud Provider

Resolved

Partial outage

Started about 5 years agoMay 03, 2021Lasted less than a minute2:202:20 PMUTC

Affected

EasyRoutes

Updates

Resolved
May 03, 2021 at 2:20 PMUTC
Resolved
May 03, 2021 at 2:20 PMUTC
This issue has since been resolved. We are currently monitoring the situation further.
Identified
May 03, 2021 at 1:00 PMUTC
Identified
May 03, 2021 at 1:00 PMUTC
We identified an issue that started at 9:00am EST where users may have experienced connection and timeout issues on authenticating with EasyRoutes on Shopify. A networking layer issue with our cloud provider was the cause of these timeouts.

EasyRoutes - Connection Timeout Issues with our Cloud Provider – Incident details