Roundtrip - EasyRoutes Delivery Driver: issues with e-signature on some iOS devices identified on version 1.0.75 – Incident details

All systems operational

EasyRoutes Delivery Driver: issues with e-signature on some iOS devices identified on version 1.0.75

Resolved
Degraded performance
Started about 2 months agoLasted 4 days

Affected

EasyRoutes

Degraded performance from 7:00 PM to 8:50 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved. EasyRoutes Delivery Driver version 1.0.78 is now available on iOS in the App Store. Updating to this version will resolve this issue.

  • Monitoring
    Monitoring

    We implemented a fix for this issue that will be available on version 1.0.78, this is currently waiting on App Store review and approval. Affected users will be able to use this functionality once they are able to upgrade to this version.

  • Identified
    Identified

    We have identified an issue where a subset of iOS devices have issues with collecting e-signatures on EasyRoutes Delivery driver. Our team is working on a fix on an upcoming iOS release.

Some issues affecting a small percentage of stores may not be reflected here.