Experiencing a temporary delay in processing EasyRoutes API Webhooks

Resolved

Degraded performance

Started 3 days agoLasted about 6 hours

Affected

EasyRoutes

Updates

Resolved
August 14, 2025 at 12:25 PM
Resolved
August 14, 2025 at 12:25 PM
This incident has been resolved.
Monitoring
August 14, 2025 at 10:15 AM
Monitoring
August 14, 2025 at 10:15 AM
We implemented a fix to start clearing this backlog and are currently monitoring the result.
Identified
August 14, 2025 at 6:30 AM
Identified
August 14, 2025 at 6:30 AM
We have detected a delay in processing webhooks. This affects a subset of merchants.

Roundtrip - Experiencing a temporary delay in processing EasyRoutes API Webhooks – Incident details