EasyRoutes: Issue with loading orders on the Shopify API

Resolved

Degraded performance

Started 14 days agoLasted 15 minutes

Affected

EasyRoutes

Updates

Resolved
March 18, 2025 at 6:10 PM
Resolved
March 18, 2025 at 6:10 PM
Issue has been resolved. System back to normal.
Identified
March 18, 2025 at 6:01 PM
Identified
March 18, 2025 at 6:01 PM
Shopify API is returning an unexpected error when loading orders for some merchants. Customers may experience intermittent issues loading the orders page. Our team is investigating.
Investigating
March 18, 2025 at 5:55 PM
Investigating
March 18, 2025 at 5:55 PM
We are currently experiencing an issue with the Shopify API for loading orders.

Roundtrip - EasyRoutes: Issue with loading orders on the Shopify API – Incident details