Supertime: Shopify API timeouts experienced when tagging a small percentage of orders

Resolved

Degraded performance

Started almost 2 years agoLasted about 4 hours

Affected

Supertime/TipGenius

Supertime

Updates

Resolved
May 30, 2023 at 8:52 PM
Resolved
May 30, 2023 at 8:52 PM
This incident is closed.
Monitoring
May 30, 2023 at 8:51 PM
Monitoring
May 30, 2023 at 8:51 PM
We have been monitoring the situation and we are no longer experiencing this issue.
Investigating
May 30, 2023 at 5:15 PM
Investigating
May 30, 2023 at 5:15 PM
We are experiencing issues for some merchants where a handful of orders are not tagged due to intermittent timeouts experienced with the Shopify API.

These orders will still have all collected information under "Additional Details" although, they may only have the "Supertime" tag.

Roundtrip - Supertime: Shopify API timeouts experienced when tagging a small percentage of orders – Incident details