Roundtrip - TipGenius: certain tip products may not be auto-fulfilled successfully – Incident details

All systems operational

TipGenius: certain tip products may not be auto-fulfilled successfully

Resolved
Degraded performance
Started about 2 years agoLasted about 2 hours

Affected

Supertime/TipGenius

Degraded performance from 3:30 PM to 5:00 PM

TipGenius

Degraded performance from 3:30 PM to 5:00 PM

Updates
  • Resolved
    Resolved

    We have resolved this issue.

  • Investigating
    Investigating

    We have identified that a handful merchants are not able to auto-fulfill their tip items on TipGenius

Some issues affecting a small percentage of stores may not be reflected here.